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Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. You may request an appointment by emailing [email protected]. Please include your name, phone number, your pet’s name and the reason for the appointment in the email. You may also call us at 410-379-6789.

Please keep in mind emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We ask that animals be placed on a leash or in pet carriers before entering the waiting room.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept cash, debit, American Express, Visa, MasterCard, Discover, CareCredit and personal checks.

payment options w cc v2

Deferred payment options available through CareCredit. Apply below: